TERMS OF USE 

PLEASE READ CAREFULLY THE TERMS OF USE BEFORE YOU USE THIS WEBSITE. BY USING THIS WEBSITE YOU CLAIM UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS OF USE.

1. Products, Content and Specifications. The characteristics, the products, the content, the prices and the services that are presented or represented in this Website (www.masticorigins.com), may change, at any time, without warning. Aim of Alchemist Labs Ltd, is the exact presentation of the characteristics of the products. The introduction of any product or service in this Website at a specific time does not mean or guarantee that those services/products will be available at any time. By placing an order, you agree that the ordered products will be used legally. All videos, DVDs and similar products available from this website, are aimed to be used privately and in no case is their public projection and reproduction allowed. 

1. Product Delivery. Since you place an order, it will be sent to the address defined by the consumer. All purchases carried out by this website are according to the cooperation contract between Alchemist Labs Ltd with ACS courier. Therefore, the responsibility in case of damage or loss of the products bought from this website, affects the consumer, from the moment that the products are delivered to the transportation company. Also, in case of damage or loss of the products during transport, it is the consumer’s responsibility to submit possible charges to the transportation company. 

1. Exact information. Alchemist Labs Ltd works to ensure that the information provided on this website is complete, true and applicable. Despite the effort, information on this website may be sometimes inaccurate, incomplete or outdated. For example, the products on this website may not be available, or may have different characteristics than those displayed or may have different prices. Moreover, Alchemist Labs Ltd reserves the right to change the information concerning the price or the availability of the product, without previous warning.  Although it is part of our policy to confirm the orders via e-mail, receiving an e-mail confirming the order does not mean that we accept the order or that we confirm the offer for selling a product or a service. We maintain the right to reduce the quantity of any product or service or/and deny to sell to any customer, without warning.  Also, we may demand the information validation before accepting or/and delivering the order. 

1. Use of the Present Website. This website and any information, text, image, graphic, program, software, video or voice recording enclosed in this (“Website Contents”) is an original creation and therefore it is protected by the copyright laws in Greece and in the entire world. Therefore, it is prohibited, without the written agreement of Alchemist Labs Ltd, to copy, reproduce, save, publicize,  distribute, modify or any other use for commercial use or apart from the Website Contents, including the total of commercial signs, logos and Website Copyrights, either they have been granted by others to thepionears.com for their use or they belong to them or to a member of Alchemist Labs Ltd and every subsidiary or connected to her company, including representatives and other companies, that offer to the above, agent services and/or supplier services. For every download the Website Content is considered to be provided to the visitor/user via permission of Alchemist Labs Ltd who continues to be the main copyright/industrial owner. In case of violation of any of the present Terms of Use, Alchemist Labs Ltd has the right to prohibit and/or recall the permission and/or terminate the users access to the Website and without warning, as well as in case of using the website for committing or subscribing any illegal action or crime, therefore the user has to destroy the Website Content he has and every copy of it. 

1. Link on the Present Website. The creation or maintenance of any link from any other website to any page of this website is prohibited without the written permission of Alchemist Labs Ltd.  Τhe management or presentation of this Website at coffee shops or through similar actions is prohibited, at any website without the written permission of Alchemist Labs Ltd. All links permitted on this Website must be according to the current Regulations and Rules.

1. Third-Party Links. Sometimes, the present website may include links that are not her property, are not managed or controlled by Alchemist Labs Ltd or her distinguished collaborators. Every link of this sort is provided only for your service.   If you use these links, you will leave this Site. Alchemist Labs Ltd is not responsible for the content / products / materials / services or information you will find / obtain from any other Web page. We do not embrace or guarantee for the correctness or accuracy of other Website contents, nor for the results that may be obtained from the use of products or other Website services. If you decide to navigate to another website, you assume the responsibility of any risks.

1. Inappropriate Material. It is prohibited to use, transfer and post illegal, offensive, threatening, libelous, defamatory, obscene, pornographic or profane material or any material, in general, that could constitute or encourage conduct that would be considered a criminal offense or cause civil liability or violate any law.   If we consider, in our sole discretion that you have violated or may violate the above prohibitions, we reserve the ability to take any action we deem necessary to manage or prevent the invasive behavior, including, without limitation, the immediate removal of the related materials from this Site.   We will fully cooperate with any legal authority or court order or subpoena, which asks us to disclose the identity of anyone posting any such material.
2. Information for the User. In addition to personally identifiable information, which is subject to the Privacy Statement of the Site, any material, information, suggestions, ideas, scripts, know-how, techniques, questions, comments or other communication you transmit or post to this Website is considered non-confidential or non-proprietary.   Personal information you voluntarily post in any part of the Site, which is in public view, is not subject to the Privacy Policy of the Site and is considered user communication. We -and / or our attorneys - can use any or all user communications for any purpose, including, without limitation, reproduction, transmission, disclosure, publication, development, manufacturing and / or marketing in any manner, for any or non-commercial purpose. We reserve the right, without being considered as an obligation to track and monitor the user's communications. It is not our obligation, neither we take responsibility regarding the use, in response to the review and to respond to any user communications. We do not take responsibility for the content of the user's communications, whether or not they are consistent with the copyright laws, be they defamation / profanity, or infringement of privacy otherwise. We reserve the right to remove any (or all user communications) comprising material that we consider inappropriate or unacceptable.  
3. DISCLAIMERS. USE OF THE SITE IS YOUR PERSONAL RESPONSIBILITY. THE INFORMATION, PRODUCTS AND SERVICES PROVIDED ON THIS WEB SITE OR THROUGH THIS, ARE PROVIDED "AS THEY ARE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER THE PROTEINSUPERSTORE NEITHER SPORTSTECH LTD. WARRANT THE COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON THIS WEB SITE OR THROUGH THIS.   THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON THIS WEB SITE OR THROUGH THIS, MAY BE OUTDATED, AND NEITHER THE PROTEIN-SUPERSTORE OR SPORTSTECH LTD. ARE COMMITTED OR RESPONSIBLE OF THE DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.   ALL PRODUCTS AND SERVICES PURCHASED ON THIS SITE (OR THROUGH THIS) SUBJECT ONLY TO APPLICABLE WARRANTIES OF SPECIFIC MANUFACTURERS, SUPPLIERS OR BENEFITS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES PURCHASED ON THIS SITE OR THROUGH THIS. WITHOUT LIMITING THE GENERALITY OF THE ABOVE, HEREBY WE DISCLAIM ANY LIABILITY FOR DEFECTIVE PRODUCT, TARGET FAILURE, CLAIMS ARISING FROM WEAR / MISUSE / ABUSE / MODIFICATION OF THE PRODUCT, INCLUDING IMPROPER SELECTION OR NON-COMPLIANCE WITH ANY CODES .THE ABOVE EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  
4. LIMITATIONS OF LIABILITY. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ITS CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO DISCONTINUE USING THIS SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES PURCHASED ON THIS SITE OR THROUGH THIS, YOU AGREE THAT  YOUR ONLY CLAIM, IF ANY, IS FROM THE MANUFACTURER OF THE PRODUCTS OR PROVIDER OF SERVICES, ACCORDING TO WARRANTIES OF MANUFACTURERS AND BENEFITS OR THE RETURN OF GOODS / SERVICES ACCORDING TO THE RETURN POLICY AND AS POSTED ON THIS WEBSITE.
5. Revision of these Terms of Use. These Terms of Use may be revised at any time by updating this suspension. Please periodically visit this page to inform yourselves for the current Terms of Use. Some aspects of these Terms may be superseded by legal notices or terms located on particular pages of this website.  
6. Termination. The user account suspension and interruption of this site may be made by us or by the user at any time for any reason or no reason. You are personally liable for any orders that you have placed or costs arising from your account before the termination. We reserve the right to change, inhibit or suspend all or part of this website at any time without notice.
7. Information on Health Issues. The information contained in this website is provided only for informational purposes and in no case replace medical advice or instructions by healthcare professionals. You should not use the available information found on the website (or through) - including information available on the website by doctors or nutritionists that are collaborating with masticspa.com - for the diagnosis or treatment of a disease or a health problem.   Information and statements regarding dietary supplements are not intended to diagnose, treat, or cure or predict any disease. Read the product instructions carefully before consumption. The telephone of the Poisoning Centre of Greece is 210 7793777.
8. Additional Assistance.  If you do not understand the above terms of use or have any comments or questions, please contact us either by sending an email at pionears@thepionears.com or by calling at   +30 216-8001-25 
9. Our Company contact information:                                ALCHEMIST LABS LTD 56, DIMARCHOY MPEKA, 19004 ATHENS-GREECE                                                TEL:+302168001251

             Registration Number:800742600

 

ESTIMATING SHIPPING TIME

GREECE: 4-5 Working days

EUROPE: 8-10 Working days

USA: 8-10 Working days

REST OF THE WORLD: 10-15 Working days

REFUND POLICY

If you’re looking to return or exchange your order for damaged  goods, we're here to help! We offer free returns or exchanges within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

FAULTY PRODUCTS GUARANTEE

If there's any distortion of the products, during the first 2 years from purchase, we’ll refund your money !